We love a good Q&A.

Anese processes, packs and ships orders in 2-3 business days. 

Tracking

You will receive an email automatically with your tracking information one your order has been picked up by our shipping partner. Once your order is picked up, it will be trackable within minutes.Standard shipment times are listed below. Please note that these shipping times are estimates

Standard Shipping: (Shipped in 2-3 business days after ordering not including weekends or holidays) 

We do not ship on weekends or holidays. Delivery may occur on weekends, in accordance with Royal Mail shipment times.  Please note: Longer than usual order processing times can occur during busy seasons.  

Lost or Stolen Packages

If you are concerned with receiving your order to your address due to lost or stolen shipments in the past, we recommend that you ship it to a secure mailbox. We cannot replace an order that was stolen, we recommend making sure your address is secure. 

Timing

We guarantee your order will ship from our headquarters within the shipping time frame you select, however if there is an unforeseen delay by the carrier due to things like weather conditions or other unforeseen circumstances, we do not issue a refund for the order or shipping cost. 

Below are the shipping rates we offer for all orders within the United Kingdom. While we can predict our processing times, shipping times are approximate.

*Shipping times are approximate, we are not able to refund or issue store credit if shipping is delayed by the carrier. Prices in EUR. 

Please send us an email right away to help@anese.eu so we can change the address. We will do our best to change the address before it goes out but keep in mind that it is best to double check when entering your shipping address at checkout. 

Incorrect Address

If an address is deemed incorrect by the carrier, someone from our team will confirm your proper shipping address to ensure items are delivered to you properly. Once you confirm and your order is shipped out, if the order is still returned to us due to an incorrect address; we will refund you for the order minus cost of shipping and a 10% restocking fee. 

Triple check your address when placing an order and if you have any concerns about the address you entered, don't hesitate to reach out to us so we can fix it for you immediately. 

If the address entered at checkout is deemed undeliverable and the item is returned to us, we will ship the item back to you. 

If your item was delivered to an address entered incorrectly and you aren't able to obtain your shipment, we are not responsible for shipping a replacement. Please double check the shipping address when placing an order so we can ensure your order arrives to you safe and sound. 

Refunds will not be issued if an item is returned back to us due to an incorrect or undeliverable address but we will re-ship the item to you once it arrives at our HQ. 

If your order says delivered but you did not receive your package, please notify us after 24 hours and within 7 days and contact your local post office to see if your shipment is being held. Most of the time, the carrier has marked your item as delivered a little too early, in most cases it ends up being delivered within 24 hours. If you consider your package lost or stolen, please email us right away. We can provide you with all the information we have to help you locate your package, including; tracking number, ship date, and last known location.  Anese will not contact any parcel service on your behalf.  When the package leaves our distribution facility the customer assumes all responsibility for the package.

Anese is not responsible for the refund or reship of any packages due to the following circumstances:  

-Held or returned shipments due to incorrect address or undeliverable.

-Shipments lost at any point in the parcel process.

-Shipments stolen at any point in the parcel process.

Please refer to the small shelf life icon on the label of your anese product. If you have additional questions please email us at help@anese.eu.

Our products are made in the United States. All of our ingredients are sourced from premium sources and go through a rigorous testing process before being used. 

Our products are meant for skin care, bathing and cosmetic purposes. They do not treat or cure medical conditions. While we do make our products to target certain issues and areas, ewe do not guarantee you are going to see specific results. We provide verified customer reviews on our website in order to give you information on how the products have worked for others as well as provide tips from Anese customers directly.  

That Booty Tho is made for your booty and body, it is a semi-harsh scrub that we don't recommend for your face because of it's abrasiveness. It's abrasiveness makes it more effective for the skin on your butt and body but may be too harsh for your face.

The Down with the Thickness mask is formulated with beet root powder which gives it it's pink color. Beet root is part of the mask's effectiveness and has not been tested for long term facial application. If you are looking to use a facial mask, Pretty Sure I'm Gorgeous and So Over It are made just for your face and are pretty awesome. 

Here is how it works at Anese. Once your order is placed it immediately goes into processing, packing and shipping. Once an order has gone into packing, we are not able to cancel or change it. 

We unfortunately cannot guarantee that we can cancel your order and cannot issue refunds on any orders that have already been processed. 

Please check the information you enter at checkout carefully and be sure you are interested in ordering from Anese before doing so as we do not take returns.

We unfortunately cannot refund shipping costs as these are paid directly to the carrier for transporting your order. 

You will receive a shipping confirmation via email and/or Facebook messenger. Once you receive your shipping confirmation email, you can click your tracking number to see the status of the delivery. Tracking your order on Royal Mail will provide more up to date tracking information. 

If your order arrived damaged or incorrect, please contact us within 7 days of the delivery date at  so we can investigate and replace your damaged or incorrect item immediately. 

We can only replace the items that were damaged or incorrect, we do not offer refunds.

Due to the nature of our products, we unfortunately do not accept returns on our items.

If you purchased Anese from one of our retailers and are unhappy for any reason, please contact the retailer directly with your receipt as we are not able to issue a refund or exchange for Anese from an outside retailer.

Anese issues discount codes throughout the year for a limited amount of time. Discount codes must be applied at checkout, we are not liable for applying discounts after your order is submitted and can't apply a discount past it's expiration date. Discount codes can be used once per order. We are not able to swap discount codes after your purchase, so make sure you enter the one you want when checking out.

For the most up to date promotions, join our mailing list. Please note that Anese may offer different discounts for different countries. For orders within the European Union, we can only accept discount codes valid in the European Union.

We accept Paypal, Major Credit Cards (Visa, American Express, Mastercard, Discover) and Klarna. All of our payments are done through a top of the line, secure payment processor and your information is never shared with third parties. 

Anese makes a great gift. Just enter the shipping address for the person you are sending the gift to in the shipping section and your information in the billing section. 

Thank you for your interest in Anese! In order to be considered for wholesale, you must be approved by our wholesale team. Please send an email to partnerships@anese.co. 

Unauthorized wholesale of our products is not permitted. You must be approved as a wholesaler in order to re-sell Anese products.